Questions To Ask Before Signing With A VA Representative

Use these questions for a discussion with a prospective representative. Keep the answers and copies of any agreement in personal records. This checklist does not select or appoint anyone.

Download The Printable Checklist

1. What is the full name of the accredited individual, and how is the current listing verified in VA OGC’s search?

2. Which recognized organization, if any, does the individual represent?

3. What services and issues does the proposed appointment cover?

4. Which appointment form is appropriate, and how can a copy be retained?

5. Is this assistance free? If a fee is proposed, what law permits it at this stage and what exact agreement sets it out?

6. What expenses or separate services could be charged, and who receives the payment?

7. How will decisions, deadlines and requests for evidence be communicated?

8. Who keeps copies of the appointment, agreement and submitted records?

9. How can the appointment be changed or revoked, and what existing fee obligations might remain?

10. How can accreditation, fee or conduct concerns be raised with the appropriate VA office?

Verify Before Sharing Records

Use VA's official accreditation search and contact the organization through a verified channel. Do not provide a VA.gov password or multifactor authentication code to someone claiming they need account credentials to assist. VA Account-Security Guidance.

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